Privacy Policy

The information below provides details about our privacy policy and we ask that you take the time to read it.

Introduction

Welcome to All in One Crm ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API platform and related services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Important: This Privacy Policy applies to all users of intellixapi services, including businesses, end-users, and website visitors.
 

Information We Collect

1. Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account: Name, email address, phone number, company name, business address
  • Use our services: WhatsApp messages, contact lists, chat history, broadcast campaigns
  • Make payments: Billing information, payment method details (processed securely through third-party payment processors)
  • Contact support: Support tickets, feedback, correspondence
  • Participate in surveys: Survey responses, testimonials

2. Automatically Collected Information

When you access our services, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, features used, click patterns
  • API Usage: API calls, message volume, response times, error logs
  • Cookies & Tracking: See Section 6 for details

3. Information from Third Parties

We may receive information about you from:

  • Meta Platforms (WhatsApp Business API provider)
  • CRM platforms you integrate with (Shopify, Woo Commerce, etc.)
  • Payment processors (Razorpay, Stripe, PayPal)
  • Analytics providers (Google Analytics)

 

 How We Use Your Information

We use the collected information for the following purposes:

1. Service Delivery

  • Provide and maintain WhatsApp Business API services
  • Process and deliver WhatsApp messages
  • Manage your account and subscriptions
  • Enable chatbot and automation features
  • Provide customer support

2. Service Improvement

  • Analyze usage patterns and trends
  • Develop new features and functionality
  • Improve platform performance and reliability
  • Conduct research and analytics

3. Communication

  • Send service-related notifications
  • Provide technical support and updates
  • Send marketing communications (with your consent)
  • Respond to inquiries and requests

4. Legal & Security

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Enforce our terms of service
  • Protect our rights and property

 

Your Privacy Rights

Depending on your location, you may have the following rights:

1. Access & Portability

  • Request a copy of your personal data
  • Download your data in a machine-readable format

2. Correction & Update

  • Update inaccurate or incomplete information
  • Modify your account settings

3. Deletion

  • Request deletion of your account and data
  • Subject to legal retention requirements

4. Opt-Out

  • Unsubscribe from marketing emails
  • Disable non-essential cookies
  • Withdraw consent for data processing

5. Object & Restrict

  • Object to certain data processing activities
  • Request restriction of processing
Exercise Your Rights: Contact us at help@crm.2vip.in